Return & Refund Policy
Transparent, fast, and customer-first replacement and refund policy for MU Online Verities Store.
7-Day Hassle-Free Replacement Guarantee
If your variety item, hair accessory, jewelry piece, vanity tool, or home product arrives with any manufacturing defect, physical damage during transit, or incorrect color/size, MU Online Verities Store will replace it with a fresh unit within 7 days of delivery. If replacement stock is exhausted, a full refund will be processed within 5-7 business days.
1. Eligibility Criteria for Replacement
- Item must be reported within 7 calendar days of parcel receipt.
- Product must be in original condition with tags and packaging intact.
- Please record a quick parcel unboxing video upon courier delivery to expedite warranty verification.
2. How to Initiate a Claim
Simply reach out to our customer care team via WhatsApp at 01713138508 or email us at support@muverities.com with your order number (e.g. MU-20260919-XXXX) and photo/video of the issue.
3. Return Shipping & Logistics
In cases of incorrect or defective shipments, MU Online Verities Store covers the courier exchange fees. Our delivery partner will pick up the item from your location or exchange it directly at your doorstep.